Operating Procedure
Pre-Assessment
All dogs must be child friendly, non-aggressive and have up to date vaccination records, these must be seen to ensure that all dogs have had the required vaccinations against parvovirus, canine distemper, canine adenovirus/infectious canine hepatitis, leptospirosis, and other relevant diseases. Primary boosters must be completed at least 2 weeks before boarding. Titre test certification from a veterinarian may be accepted. The certificate must state that it is valid for the boarding period. Dogs must be treated for all internal and external parasites before boarding. If your dog has or has had diarrhea and/or sickness they can NOT come here until they have been clear of it for 48 hours. Sending them in with these causes a lot of disruption and puts a risk on our other doggy guests that YOU will be liable for. If your dog develops these symptoms during their stay, as per our T&C's and our license agreement, veterinary advice will be saught and if that advice is to isolate your dog then our isolation protocol will be put into place at your cost. If your dog damages our property, including soiling in the house, YOU are liable. We withold the right to cancel your booking if your dogs behaviour is not suitable.
If all of the above is agreed, we will then arrange a meet and greet prior to any bookings. Here we can discuss your dogs needs in full and fill out all the appropriate paperwork while observing the dog’s interactions. You can then leave your dog with us for the remainder of the day as a trial day (for daycare) so we can fully assess your dog and make sure they are comfortable with doggy day care. Should it not work out, you will be contacted to come and collect your dog immediately. If you are booking your dog in for boarding then a trial night will need to be done prior to booking. Your dog will be on a 'probationary period' and if at any point their behaviour changes where their social skills become unsuitable for day care, then you will be notified. We do ask that your dog attends day care at least once a week, preferably on the same day(s) each week, where possible. Dogs are routine animals; they will know when it is “day care day”. If they do not attend their day care days several times, the introductory process must be reinstated. Ad-hoc clients may be required to do some familiarisation sessions with our regular clients before booking, and if your dog has not been to us for 6 months or more, then a fresh trial night will be needed, as your dog goes through different life stages where behaviours can change.
If all of the above is agreed, we will then arrange a meet and greet prior to any bookings. Here we can discuss your dogs needs in full and fill out all the appropriate paperwork while observing the dog’s interactions. You can then leave your dog with us for the remainder of the day as a trial day (for daycare) so we can fully assess your dog and make sure they are comfortable with doggy day care. Should it not work out, you will be contacted to come and collect your dog immediately. If you are booking your dog in for boarding then a trial night will need to be done prior to booking. Your dog will be on a 'probationary period' and if at any point their behaviour changes where their social skills become unsuitable for day care, then you will be notified. We do ask that your dog attends day care at least once a week, preferably on the same day(s) each week, where possible. Dogs are routine animals; they will know when it is “day care day”. If they do not attend their day care days several times, the introductory process must be reinstated. Ad-hoc clients may be required to do some familiarisation sessions with our regular clients before booking, and if your dog has not been to us for 6 months or more, then a fresh trial night will be needed, as your dog goes through different life stages where behaviours can change.
Hours of OperationThe Day care opens at 8:00 a.m. until 6:00 p.m. Monday through to Friday. Boarding from 8am till 10am
Cancellation PoliciesBoarding, Day care and walkies services with less than 48 hours’ notice will be charged full fee, less than 2 weeks 50%.
RisksOwners understand that supervised off-lead socialisation and interaction between our guests is encouraged. Owners also acknowledge that dogs are unpredictable in behaviour and are aware of the risks involved in such play and assume all risks.
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Name tags, Collars and HarnessesAll dogs must be wearing a collar with a name tag and must be on a lead upon entry/exit of the premises. We will put our own ID tags on your dogs during their stay too. We also ask that you bring a harness for your dog for safe traveling in our vehicles.
BoardingBoarding from 8am till 10am.
Please bring your dog’s own bed as this will help them settling in as it will be familiar to them. We also ask that you provide their own food with clear feeding instructions. We may ask that you bring your dog’s crate to board in if your dog is destructive when left alone, can open doors/latches or becomes extremely anxious. Your dog must already be habituated to the crate. We also ask that you bring a harness for them to travel in our vehicles. |
FeedingWe do not recommend that pets eat anything substantial during the day due to the high level of physical activity during Doggy Day care. Pet owners should realize that the risk of life-threatening “bloat” (i.e., Gastric Dilation and Volvulus) increases when dogs participate in vigorous activity within 1 hour after feeding, especially for large or deep-chested breeds. Owners who feed their pets in the morning before day care should do so no later than 7am. Any food you provide must include their name and clear instructions, for example feeding time.
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Flea & Tick Preventative
Since fleas and ticks are easily transmitted from pet to pet, we require owners to treat their pets with a veterinarian-approved flea and tick preventative.
MedicationIf your dog has or has had diarrhea and/or sickness they can NOT come here until they have been clear of it for 48 hours. Sending them in with these causes a lot of disruption and puts a risk on our other doggy guests that YOU will be liable for. If your dog develops these symptoms during their stay, as per our T&C's and our license agreement, veterinary advice will be saught and if that advice is to isolate your dog then our isolation protocol will be put into place. If your dog damages our property, including soiling in the house, YOU are liable. We withold the right to cancel your booking if your dog is unwell upon arrival.
We are happy to give oral or topical medications to your dog but require the following: consent from the owner and a discussion with their vet. All medications must be in their original container and must include your dog’s name, the name and strength of the medication, and directions including dosage, number of times per day, how it is to be given, illness to be treated, areas to be treated. |
Understanding why vaccinations are important
All dog's that stay with us must have vaccinations against leptospirosis, parvovirus, canine distemper, canine adenovirus/infectious canine hepatitis.
Leptospirosis, a zoonotic disease ( this means it can be passed on to us humans), a disease that has a potential to become an epidemic, we must vaccinate our dogs against the 4 main prevalent strains of leptospirosis. These being Canicola and Icterohaemorrhagiae, Australis and Grippotyphosa.
Leptospirosis can be contracted from soil and water where a carrier has urinated. Infected animals most commonly are rats, mice, cows, pigs, horses, hedgehogs and dogs.
Leptospirosis is one of the most widespread zoonotic diseases affecting mammalian species, including humans. It can lead to severe liver & kidney failure. It can also affect the heart, the eyes and cause multi organ failure.
It is a zoonotic disease with epidemic potential, meaning it can be passed on to us humans and has the potential to be widespread among communities.
Historically, the most common strains in the uk are canicola and icterohaemorrhagiae, these are covered by the lepto 2 vaccination. Changes in epidemiology of canine leptospirosis have occurred and new strains are now seen in Europe and worldwide. Studies done in France, Italy, Switzerland, Greece, Spain, Germany and Sweden document the most prevalent serogroups (strains) were Icterohaemorrhagiae and Australis. Australis was also reported in the US, Japan, Brazil and Australia. The emergence of these two main epidemiological relevant serovars (strains) led to the inclusion of Grippytyphosa and Australis in vaccines, so instead of lepto 2 we now have lepto 4 to cover Canicola, Icterohaemorrhagiae, Australis and Grippotyphosa.
Canine parvovirus (also referred to as CPV, CPV2, or parvo) is a contagious virus mainly affecting dogs and wolves. It is highly contagious and is spread from dog to dog by direct or indirect contact with their feces. Vaccines can prevent this infection, but mortality can reach 91% in untreated cases. Treatment often involves veterinary hospitalization. Canine parvovirus often infects other mammals including foxes and cats. Survival rate depends on how quickly it is diagnosed, the age of the dog, and how aggressive the treatment is. There is no approved treatment, and the current standard of care is supportive care, involving extensive hospitalization.
Canine distemper is caused by a single-stranded RNA virus of the family Paramyxoviridae (the same family of viruses that causes measles, mumps and bronchiolitis in humans). The disease is highly contagious via inhalation. Morbidity and mortality may vary greatly among animal species. In domestic dogs, while the acute generalized form of distemper has a high mortality rate, disease duration and severity depend mainly on the animal's age, immune status, and the virulence of the infecting strain of the virus. Despite extensive vaccination in many regions, it remains a major disease in dogs and was the leading cause of infectious disease death in dogs prior to a vaccine becoming available.
Infectious canine hepatitis (ICH) in dogs caused by Canine mastadenovirus A, formerly called Canine adenovirus. The virus is spread in the feces, urine, blood, saliva, and nasal discharge of infected dogs. It is contracted through the mouth or nose, where it replicates in the tonsils. The virus then infects the liver and kidneys. The incubation period is 4 to 9 days. Symptoms include fever, depression, loss of appetite, coughing, and a tender abdomen. Corneal edema and signs of liver disease, such as jaundice, vomiting. Severe cases will develop bleeding disorders, which can cause hematomas to form in the mouth. Death can occur secondary to this or the liver disease.
Have a dog that is imported?
You may need extra vaccinations and tests done to make sure your dog is not bringing in any diseases into the UK and you may find that your dog will not be able to stay in places like ours if they are positive with certain diseases, like Leishmaniasis or Brucellosis Canis. To get into the UK it is likely that your dog will need to have bloodtests for Rabies & Echinococcus Multilocularis (a parasitic tape worm) but diseases like Leishmaniasis & Brucellosis Canis may not be tested for and you may end up struggling to find a vet that can help you or care for your dog if they have these zoonotic diseases (transmissable to humans from animals). Different countries will have different risks for different diseases so it's always best to do your own research and check on the gov website to find out which vaccinations your dog should have, which blood tests and also check if the country they are coming from is listed or not and look into the risks.
Leptospirosis, a zoonotic disease ( this means it can be passed on to us humans), a disease that has a potential to become an epidemic, we must vaccinate our dogs against the 4 main prevalent strains of leptospirosis. These being Canicola and Icterohaemorrhagiae, Australis and Grippotyphosa.
Leptospirosis can be contracted from soil and water where a carrier has urinated. Infected animals most commonly are rats, mice, cows, pigs, horses, hedgehogs and dogs.
Leptospirosis is one of the most widespread zoonotic diseases affecting mammalian species, including humans. It can lead to severe liver & kidney failure. It can also affect the heart, the eyes and cause multi organ failure.
It is a zoonotic disease with epidemic potential, meaning it can be passed on to us humans and has the potential to be widespread among communities.
Historically, the most common strains in the uk are canicola and icterohaemorrhagiae, these are covered by the lepto 2 vaccination. Changes in epidemiology of canine leptospirosis have occurred and new strains are now seen in Europe and worldwide. Studies done in France, Italy, Switzerland, Greece, Spain, Germany and Sweden document the most prevalent serogroups (strains) were Icterohaemorrhagiae and Australis. Australis was also reported in the US, Japan, Brazil and Australia. The emergence of these two main epidemiological relevant serovars (strains) led to the inclusion of Grippytyphosa and Australis in vaccines, so instead of lepto 2 we now have lepto 4 to cover Canicola, Icterohaemorrhagiae, Australis and Grippotyphosa.
Canine parvovirus (also referred to as CPV, CPV2, or parvo) is a contagious virus mainly affecting dogs and wolves. It is highly contagious and is spread from dog to dog by direct or indirect contact with their feces. Vaccines can prevent this infection, but mortality can reach 91% in untreated cases. Treatment often involves veterinary hospitalization. Canine parvovirus often infects other mammals including foxes and cats. Survival rate depends on how quickly it is diagnosed, the age of the dog, and how aggressive the treatment is. There is no approved treatment, and the current standard of care is supportive care, involving extensive hospitalization.
Canine distemper is caused by a single-stranded RNA virus of the family Paramyxoviridae (the same family of viruses that causes measles, mumps and bronchiolitis in humans). The disease is highly contagious via inhalation. Morbidity and mortality may vary greatly among animal species. In domestic dogs, while the acute generalized form of distemper has a high mortality rate, disease duration and severity depend mainly on the animal's age, immune status, and the virulence of the infecting strain of the virus. Despite extensive vaccination in many regions, it remains a major disease in dogs and was the leading cause of infectious disease death in dogs prior to a vaccine becoming available.
Infectious canine hepatitis (ICH) in dogs caused by Canine mastadenovirus A, formerly called Canine adenovirus. The virus is spread in the feces, urine, blood, saliva, and nasal discharge of infected dogs. It is contracted through the mouth or nose, where it replicates in the tonsils. The virus then infects the liver and kidneys. The incubation period is 4 to 9 days. Symptoms include fever, depression, loss of appetite, coughing, and a tender abdomen. Corneal edema and signs of liver disease, such as jaundice, vomiting. Severe cases will develop bleeding disorders, which can cause hematomas to form in the mouth. Death can occur secondary to this or the liver disease.
Have a dog that is imported?
You may need extra vaccinations and tests done to make sure your dog is not bringing in any diseases into the UK and you may find that your dog will not be able to stay in places like ours if they are positive with certain diseases, like Leishmaniasis or Brucellosis Canis. To get into the UK it is likely that your dog will need to have bloodtests for Rabies & Echinococcus Multilocularis (a parasitic tape worm) but diseases like Leishmaniasis & Brucellosis Canis may not be tested for and you may end up struggling to find a vet that can help you or care for your dog if they have these zoonotic diseases (transmissable to humans from animals). Different countries will have different risks for different diseases so it's always best to do your own research and check on the gov website to find out which vaccinations your dog should have, which blood tests and also check if the country they are coming from is listed or not and look into the risks.
