Operating Procedure
Pre-Assessment
All dogs must be child friendly, non-aggressive, must be neutered or spayed and have up to date vaccination records, these must be seen to ensure that all dogs have had the required vaccinations against parvovirus, canine distemper, canine adenovirus/infectious canine hepatitis, leptospirosis, and other relevant diseases. Primary boosters must be completed at least 2 weeks before boarding. Titre test certification from a veterinarian may be accepted. The certificate must state that it is valid for the boarding period. Dogs must be treated for all internal and external parasites before boarding.
If all of the above is agreed, we will then arrange a meet and greet prior to any bookings. Here we can discuss your dogs needs in full and fill out all the appropriate paperwork while observing the dog’s interactions. You can then leave your dog with us for the remainder of the day as a trial day so we can fully assess your dog and make sure they are comfortable with doggy day care. Should it not work out, you will be contacted to come and collect your dog immediately. Your dog will be on a probation and if at any point their behaviour changes where their social skills become unsuitable for doggy day care then you will be notified. We do ask that your dog attends doggy day care at least 1 time a week and preferably on the same day/days each week, when possible. Dogs are routine animals; they will know when it is “day care day”. If they miss day care several times, the introductory process must be completed all over again.
If all of the above is agreed, we will then arrange a meet and greet prior to any bookings. Here we can discuss your dogs needs in full and fill out all the appropriate paperwork while observing the dog’s interactions. You can then leave your dog with us for the remainder of the day as a trial day so we can fully assess your dog and make sure they are comfortable with doggy day care. Should it not work out, you will be contacted to come and collect your dog immediately. Your dog will be on a probation and if at any point their behaviour changes where their social skills become unsuitable for doggy day care then you will be notified. We do ask that your dog attends doggy day care at least 1 time a week and preferably on the same day/days each week, when possible. Dogs are routine animals; they will know when it is “day care day”. If they miss day care several times, the introductory process must be completed all over again.
Hours of OperationThe Day care opens at 8:00 a.m. until 6:00 p.m. Monday through to Friday. Boarding from 8am till 10am We can even pick up you dog and bring them home for you.
Cancellation PoliciesBoarding, Day care and walkies services with less than 48 hours’ notice will be charged full fee.
RisksOwners understand that supervised off-lead socialisation and interaction between our guests is encouraged. Owners also acknowledge that dogs are unpredictable in behaviour and are aware of the risks involved in such play and assume all risks.
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Name tags, Collars and HarnessesAll dogs must be wearing a collar with a name tag and must be on a lead upon entry/exit of the premises. We will put our own ID tags on your dogs during their stay too. We also ask that you bring a harness for your dog for safe traveling in our vehicles.
BoardingBoarding from 8am till 10am.
Please bring your dog’s own bed as this will help them settling in as it will be familiar to them. We also ask that you provide their own food with clear feeding instructions. We may ask that you bring your dog’s crate to board in if your dog is destructive when left alone, can open doors/latches or becomes extremely anxious. Yuor dog must already be habituated to the crate. We also ask that you bring a harness for them to travel in our vehicles. |
FeedingWe do not recommend that pets eat anything substantial during the day due to the high level of physical activity during Doggy Day care. Pet owners should realize that the risk of life-threatening “bloat” (i.e., Gastric Dilation and Volvulus) increases when dogs participate in vigorous activity within 1 hour after feeding, especially for large or deep-chested breeds. Owners who feed their pets in the morning before day care should do so no later than 7am. Any food you provide must include their name and clear instructions, for example feeding time.
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Flea & Tick Preventative
Since fleas and ticks are easily transmitted from pet to pet, we require owners to treat their pets with a veterinarian-approved flea and tick preventative.
MedicationWe are happy to give oral or topical medications to your dog but require the following: consent from the owne and a discussion with their vet.
All medications must be in their original container and must include your dog’s name, the name and strength of the medication, and directions including dosage, number of times per day, how it is to be given, illness to be treated, areas to be treated. |
